Q: How are the daily rates calculated?

A: Daily rates are based on a 24-hour billing period starting at the time of pick up, which means that every 24 hour period counts as one day's rental. We allow a 2-hour grace period on either end.

Q: How do I rent a car?

A: You will need a valid driver's license, a major credit card and full transferable coverage insurance on one of your vehicles or you are required to purchase insurance at the time the vehicle is rented. You will need to download the app and set up an account.

Q: Will my existing insurance cover me when I am driving a rental?

A: Yes, in most cases your existing insurance will cover your liability while you are driving a rental vehicle. We recommend you call your insurance company to be sure.

Q: Can I smoke in my rental car?

A: No -to maintain a clean fleet of vehicles for our customers, all vehicles are designated non-smoking. Smoking in rental vehicles may will result in an interior detailing fee of $250.

Q: Do I need to clean my rental vehicle before it is returned?

A: Please remove any belongings and garbage upon the return of your vehicle. Note that any returned vehicle that requires excessive cleaning/detailing may result in an additional charge.

Q: Do I have to fill up the gas tank before I return my rental?

A: Yes. We require that if it goes out with a full tank, that you please bring it back with a full tank or you will be charged an additional gas fee to have the tank filled.

Q: Can I rent at one location and return it to another location?

A: At this time, vehicles can only be returned are participating locations.

Q: Do you have child safety seats available in your rental cars?

A: No, unfortunately we currently do not offer any child safety seats. You would need to supply your own.

Q: Do I have to be a certain age to rent a car?

A: You must be at least 21 years old at day of rental.

Q: If I like my rental car, can I purchase it?

A: Absolutely! If you are interested in purchasing your rental vehicle, please speak to our Rental Manager.

Q: Can I travel out of the province with my rental vehicle?

A: Yes. You have 100 free kilometers per day and a $.20 cent per kilometer charge after that will be added to your bill. You can purchase 200 additional kilometers per day for $20 or unlimited daily kilometers for $30. For further questions, feel free to contact us and we will be happy to assist you.

Q: Are Steele on Demand car rental rates competitive with other rental agencies?

A: Yes, we are committed to satisfying current and prospective Steele Auto Group owners. We are able to provide very competitive rates since the vehicle and the facility are part of our dealership.

Q: Can I take the vehicle I rented outside of Canada?

A: Vehicles are not allowed to be driven outside of Canada.

Q: When can I return my vehicle?

A: You may return your vehicle at any time. Hours of operation are: Monday through Friday: 8:00am to 6:00pm and Saturday: 8:00am to 5:00pm. Closed on Sunday.

If you return your vehicle outside of Steele on Demand’s hours of operation, we have an afterhours drop off box that you may leave your keys in. Keep in mind you will be responsible for any damage or additional charges when we open the next business day.